Editorial—Smart Service Systems, Human-Centered Service Systems, and the Mission ofService Science
نویسندگان
چکیده
منابع مشابه
ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review
In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findi...
متن کاملFormal Method in Service Composition in Heath Care Systems
One of the areas with greatest needs having available information at the right moment and with high accuracy is healthcare. Right information at right time saves lives. Healthcare is a vital domain which needs high processing power for high amounts of data. Due to the critical and the special characteristics of these systems, formal methods are used for specification, description and verificati...
متن کاملService Systems and Service Innovation: Toward the Theory of Service Systems
Services have been regarded as something intangible, perishable, and heterogeneous so that it is difficult to measure the quality and productivity of them. Services also have long been considered non-productive economic activities. However, considering the recent growth of service industry across the world, it is imperative to study the very nature of service and its systems in the knowledge-ba...
متن کاملThe Architecture of Service Systems as the Framework for the Definition of Service Science Scope
The purpose of this study is to define generic service processes, their system, and a scope of service science developed originally by the author. In the presented approach, the main criterion is the class of serviced users, since this leads to the six kinds of process recognition and eventually helps in planning e-service systems’ architecture. E-service system (e-SS) is defined as a mission-g...
متن کاملService Design and Product-Service Systems
Product designers have been the main design competence to be employed in product oriented businesses. When it comes to the design of Product-Service Systems, employing product design competences would be a conservative approach. Design theorist Buchanan identifies design orders spanning from graphic, over product and interaction, to systemic design, explaining important differences in perspctiv...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Service Science
سال: 2015
ISSN: 2164-3962,2164-3970
DOI: 10.1287/serv.2015.0100